Use the button at the bottom right of our website. Best for urgent queries that require immediate attention. We aim to reply within minutes.

help@jackmartinmenswear.co.uk

+44 786 8808690 MONDAY – FRIDAY, 10:00 – 17:00

If your order has been shipped, your tracking number has been emailed to you. Please track your package with your tracking code.

Standard delivery: Orders placed before 11am are delivered in 3-5 working days. 

Express delivery: Orders placed before 11am are delivered in 1-2 working days. 

If you have been notified of the shipping tracking number, you can no longer cancel your order. If your order has not yet been collected by the courier, you can cancel your order. Contact us for this.

Once the order has been placed, we are unable to add new items to your order. Please place a new order for new products.

If your order is not yet packed, you can make changes. Contact us for this.

If your order has not yet been collected by the courier, you can make changes to the address. Contact us for this.

On the next working day

We accept all major debit and credit cards including Visa, Mastercard, American Express, Diners Club and Discover. Plus, you can pay via Paypal, Shop Pay, Google Pay and Apple Pay. We also offer instalment services such as Clearpay and Klarna.

You will receive a confirmation email displaying the details and price of your order as standard. If you need a VAT invoice, please contact us, remembering to provide your order number, full business name/address and your VAT number. We will provide the VAT invoice for you.

You will receive a confirmation email. Or you can check the "orders" tab by logging into your account on our site.

Check out your spam folder or you can check the order tab by logging into your account on our site. Alternatively, contact us.

Yes: https://www.jackmartinmenswear.co.uk/products/jack-martin-e-gift-card

Gift cards can be printed or can be directly emailed to the recipient just after your purchase! Gift cards are also delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees or delivery costs! The recipient can apply more than one gift card to one purchase. Gift cards never expire!

Please simply check out our delivery page for all of the details.

It depends on the delivery method you have selected at checkout. If your order has been shipped, your tracking number should has been emailed to you. Please track your package with your tracking code. And contact the courier if necessary.

UK, US, EU Standard delivery: Orders placed before 11am are delivered in 3-5 working days. 

UK, US, EU Express delivery: Orders placed before 11am are delivered in 1-2 working days. 

Yes. We always us a recorded delivery service. Your tracking number will be emailed to you when your order is shipped.

First, track your package with your tracking number. If necessary, contact the courier company. If you can't fix the problem, contact us and we'll fix it for you.

We ship worldwide. Check out our delivery page for more details.

Our "The price you see is the price you pay" campaign is valid for the UK, US, Australia and all EU countries. You will not incur any extra fees. Jack Martin will pay for the VAT, duties and taxes through our carrier.

14 days from the day you receive it.

You don't need to contact us first. Just follow these steps:

1. Go to your account and request a return: account.jackmartinmenswear.co.uk
2. We'll send you a prepaid returns label within 3 working days.
3. Pack your item securely, attach the label, and send it back.

No, unfortunately.

You don't need to contact us first. Just follow these steps:

1. Go to your account and request a return: account.jackmartinmenswear.co.uk
2. We'll send you a prepaid returns label within 3 working days by email.
3. Pack your item securely, attach the label, and send it back.

Returns are FREE, if you request a return within 3 days from the day you receive it. After 3 days, you can return your products by paying the return shipping until the 14th day. We do not offer free shipping on international orders or items marked as 'LAST CHANCE'. These can be still returned, but at your own cost.

No, for now. We do not offer free shipping on international orders. BUT We're working hard to offer free returns for orders placed from the US and European Union countries soon.

We will issue your refund within 3 days from the day we receive the return package. It should appear on your statement in 3-7 working days depending on your bank.

Exchanges follow the same process with returns. Request a return through your account for a refund, then place a new order for the item you'd like instead. This is the fastest way to get your new shirt. No waiting for the return to clear first.

Yes, please check out our made to measure page.

For a specific shirt's measurements, use the "Size Guide" button on any product page.

We offer three fits:

Slim is fitted and sharp. It follows the body without being skin-tight.

Tailored is our in-between cut: trimmer than regular, roomier than slim, comfortable but clean.

Regular is a modernised classic cut, relaxed through the chest and waist but never boxy.

Each product page tells you which fit that shirt is, along with full measurements. If you're between two sizes, our size guide will point you the right way.

Yes, please check out our made to measure page for any customisation.

It differs for each product. Check out the page of the product you are interested in. Dry cleaning is usually required for our suits. The shirts are machine washable.

Short answer, yes. Please check out our made to measure page.

Around 2–4 weeks from start to finish, depending mostly on how quickly we can confirm the details together. Here's how it flows:

1. We agree every detail after your first message, then quote you the price
2. Once you've paid, we send your base sample shirts to nail down your size and fit
3. You confirm, we cut and your shirt is delivered within 2 weeks of approval

The main variable is turnaround: the quicker you try and return the base samples (and swatches, if you've ordered a pack before payment), the sooner your shirt arrives.

Because every shirt is made to your spec, custom orders can't be returned or refunded. Unless the item is wrong or faulty, in which case we'll remake or refund it in full. That's exactly why we guarantee the fit before production starts.

Before we cut a single thread, we send you base sample shirts free of charge. Your size, plus one size up and one size down, so you can compare and be completely sure. Say we've decided together that you're a 16" slim: we'll send you the 15.5" and 16.5" as well as the 16", so you can feel which collar and body fit sits best on you. Production only starts once you've confirmed your fit, so there are no surprises when your shirt arrives.

Of course. We'll send you a swatch pack of your chosen fabrics for a small fee, depending on the selection. Postage and return postage included. Return the swatches and we'll refund the fee, or if you go ahead with an order, we'll deduct it from your total.

Pre-order shirts are in production now and delivered within 2 weeks at most, often sooner. The exact delivery window is shown on the product page when you order, and we'll email you tracking as soon as yours ships.

Of course. Pre-orders are regular shirts from our range, just made in a fresh production run so our normal returns policy applies: within 14 days, no quibble.

Yes, payment is taken at checkout, which reserves your size from the production run. If anything changes on our side and we can't deliver, you'll get a full refund immediately.